Policies
Shipping & Returns
Find clear details on order processing, delivery expectations, inspection on arrival, and how Mobility-Lift LLC handles eligible returns for mobility equipment and accessories.
Shipping
What to expect after you order
Most orders are processed after payment confirmation and product availability review. Delivery timing can vary based on item size, destination, freight scheduling, and whether the product requires special handling or installation coordination.
Order processing
In-stock accessories may ship sooner, while larger equipment such as stair lifts or wheelchair lifts may require additional lead time for scheduling, configuration, or carrier arrangements.
Delivery and inspection
Please inspect your shipment promptly when it arrives. If packaging appears damaged or items are missing, note it with the carrier when possible and contact our team right away so we can assist.
Shipping and return details
These guidelines help set expectations for standard ecommerce orders. Some products may have manufacturer-specific terms, custom-order limitations, or installation-related conditions.
How long does shipping take?
Shipping times depend on the product, destination, and carrier service. Smaller accessories may ship faster, while larger mobility equipment may require freight delivery or appointment scheduling.
Do you ship large mobility equipment?
Yes. Oversized items may ship by freight and can require extra coordination. Delivery methods, liftgate service, and placement options may vary by product and location.
Can I return my order?
Eligible unused items in original condition and packaging may qualify for return within the stated return window. Custom, special-order, installed, or hygiene-sensitive items may be non-returnable.
Who pays return shipping?
Unless the return is due to shipping damage, defect, or fulfillment error, return shipping and applicable restocking fees may be the customer’s responsibility. We recommend contacting us before sending anything back.
What if my order arrives damaged?
Contact Mobility-Lift LLC as soon as possible with your order details and photos of the packaging and product. Prompt reporting helps us work with the carrier or manufacturer on the next steps.
How do I start a return?
Please reach out to our support team before returning a product. We will confirm eligibility, provide instructions, and help you avoid delays or refused shipments.